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How to Properly Reset Your Manitowoc Ice Machine

May 19th 2022 - Monica Cunanan

How to Properly Reset Your Manitowoc Ice Machine

This guide outlines ways you can reset select Manitowoc ice machines. The procedures were taken from forums and Manitowoc service manuals.

Manitowoc manufactures a wide variety of ice makers that you can find in almost every restaurant, hotel, or healthcare facility. Like any piece of commercial equipment, there are times when the cycle takes too long or freezes up. If that happens, resetting the machine may help. 

With some help from the community and service manual, here is how to fix an ice machine for select models

How to Reset a Manitowoc Ice Maker the Right Way

If you're having trouble with your Manitowoc Ice Maker, then a reset may be able to fix the issue.

Here is a brief overview of the reboot process:

Turn off the power by pressing the OFF button for three seconds. Wait until the ice melts off the evaporator. Turn off the machine by unplugging it from the power outlet. Wait about 10 seconds. Plug the machine back into power and press the power switch ON button again. If a blue light appears, then the unit has been reset successfully.

Resetting NEO Undercounter Machines

Most models under NEO have enhanced production capacities, making them the new standard in undercounter ice machines.

Before Resetting:

If the switches on the NEO touchpad aren't working correctly, a reset and test need to be performed. If you want more detailed information, check out The Manitowoc NEO Technician Handbook

Below Is A Quick Summary Of The Rebooting Process:

Step 1. Turn off the power by pressing the OFF button for three seconds.

Step 2. Wait until the ice melts off the evaporator

Step 3. Turn off the machine by unplugging it from the power outlet. Wait about 10 seconds.

Step 4. After Disconnect Power, Plug the machine back into power and press the power switch ON button again. If a blue light appears, then the unit has been reset successfully.

If they still don’t work, run an ohm test to see if there’s a problem with the control board or the wiring.

Setting Safety Limits On Neo Undercounter Machines

Safety limits are designed so that the machine shuts down if there are any issues that could damage the unit itself. One safety limit is designed to stop the machine if there is a long harvest, and the other is designed for when the freeze cycle is too long.

Pushing the ON/OFF button will reset the safe mode for the ice-maker.

Resetting Factory Defaults on Indigo Machines

Manitowoc Indigo NXT ice machines use an updated touchscreen display to control many features. With this EasyRead display, it lets you quickly reset the unit to its default factory settings.If your unit does manually shut off, we highly recommend that you immediately contact your local service company. This usually indicates a severe issue with your unit.

Here is a quick overview of the instructions below:

Step 1. Press the Menu button to access the menu.

Step 2.Press the down arrow to scroll to Fact default. Press the right arrow to select.

Step 3. Press the checkmark key to confirm and activate your changes.

Step 4. Factory defaults will activate and turn off any previously set reminders.

For Plugged-In Ice Machines

Follow these instructions to reset:

  • Unplug your unit and then plug your unit back in.

What To Look Out For When Troubleshooting

  • Check if the water trough level is too high or low: Make sure the water reservoir level isn’t too high or too low.
  • Water temperature is too high: Ice machines require an incoming water supply. Make sure that it is a cold water supply.
  • Water filter is broken: The water filter might be too dirty or damaged.

When do I restart the Ice Machine?

Resetting an ice machine is rarely the best option to get one to start working again. 

Common problems Ice machines include times when there is no water or power supply caused by an electrical power outage, a broken pipe, or a leaky faucet.

If lack of water and electricity caused the issue, it’s likely that the machine is working. 

If you own a Hoshizaki ice machine and you want to know more about how to troubleshoot it, check out this article!

Check the power cord, control board, and water flow from time to time to ensure that everything is working well. Make sure to wear rubber gloves when working with it.

Observe the Harvest time and check if it is up to the normal operation.

Proceed to the reset procedure if the machine is still not working and restore the ice supply to your business.

Getting Manitowoc Ice Maker for Your Business?

Ice Equipment is crucial for operating any kitchen. Here at Culinary Depot, we are eager to help you find the right Ice Maker.

May it be:

Visit our online store or contact us today for more information.