Our Pledge to exceptional customer service extends well after the sale of equipment. We provide a full program of support that includes phone support, after hours emergency help, and assistance with warranties and rebates when applicable.
Customer Service: 845-352-8200, or [email protected]
Business Hours: Monday - Thurday 9:00 AM to 6:00 PM EST / Friday 9:00 AM to 1:00 PM EST
Returns are accepted within 30 days of purchase on all unused items in original packaging. All returns are subject to a restock fee minimum of 25%. Any custom item, equipment with optional accessories or made-to-order items may not be returned. Please contact our Customer Service to request a return authorization. Upon receipt and inspection of returned products, a refund will be issued to the original method of payment. Culinary Depot reserves the right to refuse any return that does not meet the above conditions.
Canceling an Order
Please contact us immediately if you wish to cancel an order. If your order has not yet been processed it will be cancelled and no fee shall apply. If your order has been processed, please note our return policy above. We apologize but we cannot accept any returns without an RA number.
Culinary Depot does all it can to assure your item is shipped safely and securely. Due to the terms of liability of the trucking companies, please be sure to inspect your order at the time of delivery and note any damage or suspected damage on the driver’s paperwork. If any damages are not reported before the truck departs, we will be unable to offer any credits for the damaged items. In the rare circumstance that your item is received damaged or defective, after noting the driver’s paperwork, please notify us of the damage within 48 hours. We will require photos of the damage, photos of the packaging, a copy of the signed BOL, as well as you will need to retain all products and shipping materials until a resolution is provided. Alternatively, you can choose to refuse the delivery if you are unsure whether an item is damaged or are unable to properly check the merchandise before the truck leaves. At all times, please notify us of your damage concerns within 48 hours of delivery. We will be unable to assist with replacement or repairs if reported after that time.
Missing or Lost Items
Culinary Depot takes great measure when packing orders to avoid any mis-ships. On the rare occasion if an incorrect item is received, please contact us within 48 hours so we may get it corrected. If an item is delayed or the carrier has confirmed that the shipment is lost, a trace will be started and may take up to 7-10 business days for a resolution to be provided.