Shipping & Deliver

Shipping Policy

Most orders are shipped within 1 to 5 business days with the exception of custom or special order items. Please call us for exact lead times on items you are purchasing to guarantee delivery. Culinary Depot ships with all national carriers and based on the items you purchase, Culinary Depot will chose the method of delivery that will be cost efficient and most effective. In the event that there is a unexpected delay in the shipping or processing of your order, we will notify the customer via e-mail. For orders with multiple items, they may be delivered at different times. 

Lead time:

Packages that are shipped ground take between 3 to 10 business days.

Important Delivery Information:

Your delivery will come by a national carrier. By law they are only required to deliver to a loading dock. If you don’t have a dock and your item is heavy, you will need to take your item off the truck, so please have someone available. If you need 24-hour notice before delivery, please let us know. If you do not have a loading dock and will not be able to assist the driver with a heavy item, please request Lift-Gate or Inside Delivery (see below). For larger items, we highly recommend that you pre-measure your doorways to make sure it will fit through. You must be able and available to receive your merchandise when the truck arrives, especially if delivery arrangements have been made. If the truck needs to return another day, storage and/or re-delivery charges may apply.

Shipping Terms:

Free Freight is free shipping to anywhere in the United States, except Hawaii and Alaska, unless specifically mentioned.

Lift-Gate Delivery:

Lift-gate delivery is where the freight carrier uses a lift to lower your equipment to the ground. If you do not have a loading dock and lift-gate is required please let us know at the time of order so we could arrange it for you at an additional cost (unless specifically noted otherwise). Please also note that Lift-Gate Delivery is to curb side, and it is the purchasers’ responsibility to bring the unit indoors. If you need help to get your item inside you might want to consider our Inside Delivery service (see below).

Inside Delivery:

Inside Delivery is when the carrier will move your larger equipment into your building. This is assuming that it’s on the first floor and the carriers don’t have to carry your merchandise up or down any staircase. This service is available at additional cost and must be requested at time of order.This service is primarily for larger items. Please contact us in advance if you have questions whether you need this service or not.

Expedited Shipping:

We also provide expedited shipping in certain cases for additional charge. Expedited orders will be processed by Culinary Depot with-in 12 business hours. Please note that even if your order is on expedited shipping, Culinary Depot cannot be held responsible for delays caused by the manufacturer or freight carrier.

All freight amounts listed are for commercial deliveries. Some carriers charge $50 additional for residential deliveries. (Free freight items are always free freight.)

Culinary Depot cannot guarantee shipping time (or manufacturing time, when item is not currently available). If you require your equipment on a set date, please order early and allow ample time for the delivery. (If you specify your required date we will work with you to meet your deadline.)

URGENT NOTE:

Do not sign for or accept any package without opening the box & inspecting for damage! We suggest that you always mark "POTENTIAL HIDDEN DAMAGE" on the delivery receipt unless you are 100% sure that your item is in perfect condition. Otherwise, the freight company will dismiss any claim for concealed damage if your item was indeed damaged during shipment.

If any damage is clearly visible, either don’t accept the item or note any packaging or product damage on the bill of lading. In either case, please contact our customer service dept. at 845-352-8200 ext. 235.